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FAQs about NexTier Mobile

How do I enroll for NexTier Mobile?
Enrollment is completed through our Online Banking system.

  • Log on to Online Banking.
  • From the Options menu, choose “NexTier Mobile Enrollment” and complete the form.
  • A text message will be delivered to your phone with easy instructions to activate your NexTier Mobile service.

Is there a wait period for enrolling?
No. Once you’ve enrolled and activated the service, NexTier Mobile is ready to use.

What do I use for my password?
The password used for NexTier Mobile is the same as password you use to log on to Online Banking. If you change your Online Banking password, your NexTier Mobile password will also change.

Is NexTier Mobile secure?
Absolutely. Text banking security:

  • View accounts by nicknames you set, not account numbers
  • No detailed personal information is sent

Mobile Web and APPS security:

  • 128-bit encryption masks your sensitive information
  • Password is required each time you log on
  • Consumer’s private “picture and pass phrase” are displayed to protect against “phishing”

Is software required to be installed on my phone or tablet?
No software is required for NexTier Mobile, unless you choose to download and install the optional Smart Phone APP.

How do I install the Smart Phone  or Tablet APP?
The Smart Phone App can be found by searching your smart phones respective application store.
Once downloaded, online banking customers can use their same credentials to login to their NexTier mobile APP.

How do I receive alerts on my mobile phone?
Simple. Set these up during the enrollment process.

  • You can change or cancel alerts anytime by logging in to Online Banking and modifying your alert preferences.

Can I pay bills through NexTier Mobile?
Yes. Now you can pay your bills right from your mobile phone.
View and modify pending payments.
Must be enrolled for our online bill pay service to access this feature.
Our standard bill pay fees apply for payments made from your mobile phone.

Can I set up new payees through Mobile Bill Pay?
No. You can easily add new payees by logging on to our Online bill pay service.

How much does NexTier Mobile cost?
NexTier Mobile is a free service – customers/members must first be enrolled for online banking.

*Message and Data rates may apply

Do I need Mobile Web access to use NexTier Mobile?
No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balance, recent transactions, and receive text alerts.

*Message and Data rates may apply

What types of mobile phones can I use with NexTier Mobile?

  • Text Banking – Any text compatible mobile device
  • Mobile Web Banking – Mobile phones with internet access
  • Smart Phone APP – Selected smart phones can install a NexTier Mobile APP.
  • Tablet APP - Selected Tablets can install a NexTier Mobile APP.

What types of accounts can I access with NexTier Mobile?

NexTier Mobile will provide access to the same accounts that are viewable through online banking including checking, savings, CD’s and loans.

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