To validate you are at the correct online site, you will need to ensure your Authentication Image and Authentication Pass Phrase are displayed each time you log in.
When logging in, enter your Access ID and click the "Submit" button. Your Authentication Image and Pass Phrase are displayed. If the image and phrase are correct, you are at the correct online site. Enter your password and click the "Submit" button.
If the online banking software does not recognize the computer from which you are attempting to log in, a security challenge will display instead of your Authentication Image and Authentication Pass Phrase. When the security challenge is completed successfully, your image and phrase will be displayed. For more information about security challenges, refer to Security Challenge.
A security challenge displays when your financial institution's online banking software does not recognize the computer from which you are attempting to log in.
If your financial institution supports an E-mail Challenge, you may receive a One Time Passcode via e-mail. Enter the One Time Passcode on the Security Challenge page.
If your financial institution supports a Security Question Challenge, you will be asked one of your Challenge Questions. Enter the correct response on the Security Challenge page.
If your financial institution supports both E-mail Challenge and Security Question Challenge, you may select which security challenge you would prefer to complete.
Once you have entered a One Time Passcode or answered a Challenge Question, select whether you would like to register the computer from which you are logging in.
Click the "Submit" button to complete the security challenge process.
If you have forgotten your password, click the Forgotten Password link on the login page. Enter your Access ID and click "Submit". Your password will be sent to the e-mail address associated with your Access ID. You will be required to change your password during the login process.
Note: Your Password must contain at least 8 and no more than 16 characters with at least one number, one uppercase letter, and one lowercase letter (please note that the Password is case sensitive).