Personal Finance

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To NexTier Bank Customers

A rash of fraudulent out-of-state debit card transactions has taken place outside Pennsylvania. Because the security of your account information is critical, NexTier Bank has the following in place to minimize your risk exposure and reduce the impact of any fraud. 

Blocking your NexTier Debit Card Temporarily

We regret having to take such action but it is in your best interest as a NexTier Bank customer.

NexTier Bank is protecting your privacy by blocking point-of-sale transactions on your debit cards when used as credit cards.  If you have any questions or concerns, contact your local NexTier branch or our Customer Care Center at 1-800-262-1088.  Until we can remove this block:, we recommend the following:  

• Your transaction amounts may be limited to $50 when you use your debit card as a credit card, which requires your signature.  A possible solution is to ask the merchant if you can complete the transaction by using your card as a debit card and entering your PIN number.  Another option is to withdraw cash from an ATM machine that is part of a network listed on the back of your card, since there is no restriction. (Please be aware that if you have a suspected fraudulent card, these options are not available.)

•  If you have any questions or concerns, contact our Customer Care Center at 1-800-262-1088. 

 Monitoring your Transactions for Potentially Fraudulent Activity

What we do:

At NexTier, a state-of-the-art fraud protection service guards against unauthorized use of your debit card by monitoring your ATM and debit card transactions.  This may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with fraud trends around the world.

If we suspect fraudulent ATM or debit card use, NexTier Bank’s Fraud Department will call you to validate the legitimacy of your transactions.  Your immediate response to the call is critical, since this can prevent potential risk and help avoid restrictions we may place on the card’s use.  The automated call will:

• Ask you to verify recent transaction activity on your card

• Request a response via your touchtone keypad

• Provide you with a toll-free number to call with additional questions

• Note: Please make certain that your phone number and address information are current with NexTier Bank.  This ensures that the Fraud Department can reach you when detecting potential fraud.

What you can do:

Diligently monitor transaction activity on your account. 

Call the Fraud Department immediately if you suspect fraud.  You can call 24 hours a day, 7 days per week, either toll-free at 1-800-262-2024 within the United States or collect at 1-973-682-2652 if you reside or are traveling outside the United States.  

Protect yourself. 

              Unless absolutely required for a legitimate business purpose, avoid giving your:

• Address and zip code

• Phone number

• Date of birth

• Social Security number

• Card or account number

• Card expiration date

• Your PIN is private; NEVER give it out.

Always cover your card and PIN In stores and at ATMs, and watch for:

• Cell phone cameras, mirrors, or other tools used to view cards and PINs

• People watching your transactions

• Cashiers taking your card out of sight; take it to the register yourself

• Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM  

Never respond to unsolicited emails when online, that:

• Ask you to verify your card or account number; since legitimate businesses do not send this type of email

• Link to websites; such sites can look legitimate but may collect data or put spyware on your computer