Read What our NexTier Customers Have to Say About Us
Providing Exceptional Business Banking Service and Local Decision Making
“I have been highly impressed with NexTier’s service. Having a local person to handle my business financial needs, quickly and professionally, is very important to me. It's what I expect from my financial institution!”
-- Catherine Glasgow, President, Butler County Ford
Delivering Expert, On Time, Business Insurance Results
“In 2003, I made the decision to switch insurance brokers as I was not pleased with the level of service we were receiving from our current insurance broker. This was the best decision that we made that year. Eric and his NexTier Insurance Services team worked tirelessly on our renewal and they were able to deliver cash flow and bottom line savings that exceeded our highest expectations. In addition, Eric and his team implemented safety and claims management programs that substantially reduced our claims experience in 2004 and every year since.”
-- Dave Pecore, Chief Financial Officer, Axiom
Growing Business and Relationships
“NexTier helped me expand my business by providing financing that allowed us to diversify our interests. NexTier continues to cultivate our relationship thereby demonstrating to me that they value our business. Relationship building is a two way street and NexTier really gets it. Good banking, like good business, is always based on mutual respect and we feel very respected by NexTier.”
-- Kim Miller, President/Owner, Miller Penn Development
Paying Attention to Details and Managing Risk
“For more than 15 years, we have utilized NexTier Insurance Services and always receive professional and prompt response whenever their assistance is needed. As our insurance needs change, they continue to educate us on the different types of insurance programs and options, which allows us to better manage our risks as well as to save our company significant amounts of money. “No matter what time of the day or night, our company can be assured that the entire staff at NexTier is personally committed to handling whatever needs to be done.”
--William T. Ward, president and third-generation owner of Ward Trucking
Making Switching Banks Easy
“It really makes a difference when you have someone you can trust to lead you through the maze of financial services in an effort to find the ones that will benefit MY practice.”
-- Dr. Steven F. Hinterberger
Knowing your Business is Important to NexTier
“As the president of an accounting firm, I understand the importance of making the right financial decisions. NexTier treats my business as if it were their own. I would recommend NexTier to any business owner who wants a bank that cares about their success.”
-- Kenneth Randell, EA, President, K.E. Randell & Associates
Recognizing Mortgage Financing Solutions
"Our school community worked with NexTier to purchase our campus building in Pittsburgh's East End. This was a major investment for a non-profit group to make, and we always felt that NexTier went above and beyond to find solutions that fit our unique position. We relied on this longstanding relationship to guide us through some complex decisions in a recent round of mortgage refinancing."
-- Andrew Kaiser, President, Board of Trustees, Waldorf School of Pittsburgh
Providing Integrated Solutions
“Over the years and through ups and downs of my business, we have been impressed with NexTier's ability to provide custom solutions for many business needs including wealth management advice and insurance coverage. They even created a special mortgage financing program for my customers, to help me close the sale. I couldn’t have a better partnership! We are truly a satisfied customer.”
-- Joy Mulkin, Executive Vice President, J&J Log Homes
Forming a “Model” Partnership
“We signed with NexTier because of the ‘partnering’ feel of our interactions. Your reading, and understanding of the business plan and your ability to understand our unique, extremely leading edge position to find a way to work with our startup/spin-out special needs. NexTier was able to structure the deal in a way that fit the business model and enabled our critical first year of operation to be a successful foundation for our company’s future. Being unique in the world in providing Decision Support Systems also made us uniquely challenging in our banking support needs, and NexTier filled the bill. The Bank was the only one willing to fully partner with us on the ride of our lives.”
-- William C. Elm, President, Resilient Cognitive Solutions, LLC
Providing Personalized Attention and Consultative Solutions
“NexTier Bank’s Automated Lockbox Service has provided T. W. Phillips Gas and Oil Co. with an effective tool for the processing of our customers’ payments. NexTier’s personnel have been very helpful and cooperative by investigating and resolving problems that arise in a timely manner. T. W. Phillips recognizes the value of the personalized attention provided by NexTier Bank in connection with its lockbox services.”
-- Jay Dawson, House Counsel, T. W. Phillips Gas & Oil Co.
Facilitating Product Support in a Flexible, Streamlined Manner
“NexTier’s Lockbox gives us both time and money…just what we’re all looking for. The taxpayers’ money is deposited immediately and earning interest for Butler Area School District and all the municipalities. The lockbox allows our office more flexibility in scheduling staff responsibilities, posting payments, updating records and providing an overall asset to our office.”
-- Diane Morrow, Wage Tax Officer, Butler Area School District
Creating Value for the Customer
“Payments are being posted to the patients’ accounts in a more efficient manner, and the funds are deposited in our account at the bank sooner. Using NexTier’s Lockbox services has enabled us to free up our employees’ time so that we could dedicate those resources to accomplishing other important tasks for the Hospital. It enables a better allocation of their time.”
-- Barb Meyers, Director of General Accounting, Butler Health Systems
Engendering Customer Loyalty
“I believe in loyalty, and loyalty has been the backbone of my affiliation with NexTier Insurance. They also have the industry knowledge that helps me know I am not over insured, that the rates I pay are the most competitive, and that my coverage is tuned in to my level of risk.”
-- Donald R Carney, Co-Owner, Brothers Auto Transport
Helping Customers Save Money
“We hadn’t compared rates in a while and had been with the same carrier for almost 30 years. We had NexTier take a look at our insurance and we saved $1,000 a year on our premium.”
-- Barb Schrecengost, Personal Lines Customer
Understanding and Addressing Customer Needs
“We work with various contractors and sometimes one may want us to meet special insurance requirements for a particular job. This may require additions to our coverage and NexTier Insurance is always there to help us understand what the contractor requires and to find the best coverage available to handle it. They’ll bend over backwards to help us. Each year, they reevaluate our coverage and point out items that need to be changed or that we may want to look into in terms of different coverage. They’ll also tell us about any trends in both industries that may have an impact on us. They’re very quick to grasp what we need. That’s sometimes not easy in this industry.”
-- Patty Nayhouse, Business Manager, Allegheny Fence Construction
Facilitating Family Business Success
“Family businesses can be wonderful and can be challenging. Through Rich Snebold’s help, we achieved both our business goals and our family goals of maintaining good healthy relationships with one another. Rich is a great facilitator and really helped us talk about what we wanted from each other and from the business. I would highly recommend NexTier’s Family Business Center to anyone who is dealing with transition or challenges in a family business.”
-- John Henne, Henne Jewelers
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